Last updated December 03, 2025
This Privacy Notice for KAYO HOMECARE (OPC) PRIVATE LIMITED ("we," "us," or "our"),
describes how and why we might access, collect, store, use, and/or share ("process") your
personal information when you use our services ("Services"), including when you:
■ Visit our website at https://www.kayophysio.com or any website of ours that links to this
Privacy Notice
■ Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy
rights and choices. We are responsible for making decisions about how your personal
information is processed. If you do not agree with our policies and practices, please do not use
our Services. If you still have any questions or concerns, please contact us at
kayohomecare@gmail.com.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more
details about any of these topics by clicking the link following each key point or by using
our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we
may process personal information depending on how you interact with us and the Services, the
choices you make, and the products and features you use. Learn more about personal
information you disclose to us.
Do we process any sensitive personal information? Some of the information may be
considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic
origins, sexual orientation, and religious beliefs. We may process sensitive personal information
when necessary with your consent or as otherwise permitted by applicable law. Learn more
about sensitive information we process.
Do we collect any information from third parties? We do not collect any information from third
parties.
How do we process your information? We process your information to provide, improve, and
administer our Services, communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with your consent. We
process your information only when we have a valid legal reason to do so. Learn more about
how we process your information.
In what situations and with which parties do we share personal information? We may
share information in specific situations and with specific third parties. Learn more about when
and with whom we share your personal information.
What are your rights? Depending on where you are located geographically, the applicable
privacy law may mean you have certain rights regarding your personal information. Learn more
about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a
data subject access request, or by contacting us. We will consider and act upon any request in
accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Notice
in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. DO WE COLLECT INFORMATION FROM MINORS?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. DO WE MAKE UPDATES TO THIS NOTICE?
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the
Services, express an interest in obtaining information about us or our products and Services,
when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on
the context of your interactions with us and the Services, the choices you make, and the products
and features you use. The personal information we collect may include the following:
■ phone numbers
■ names
■ email addresses
■ mailing addresses
Sensitive Information. When necessary, with your consent or as otherwise permitted by
applicable law, we process the following categories of sensitive information:
■ health data
Payment Data. We may collect data necessary to process your payment if you choose to make
purchases, such as your payment instrument number, and the security code associated with your
payment instrument. All payment data is handled and stored by Razorpay.com. You may find
their privacy notice link(s) here: https://razorpay.com/privacy-policy/.
All personal information that you provide to us must be true, complete, and accurate, and you
must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and
device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This
information does not reveal your specific identity (like your name or contact information) but may
include device and usage information, such as your IP address, browser and device
characteristics, operating system, language preferences, referring URLs, device name, country,
location, information about how and when you use our Services, and other technical information.
This information is primarily needed to maintain the security and operation of our Services, and
for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
■ Location Data.
We collect location data such as information about your device's location,
which can be either precise or imprecise. How much information we collect depends on
the type and settings of the device you use to access the Services. For example, we may
use GPS and other technologies to collect geolocation data that tells us your current
location (based on your IP address). You can opt out of allowing us to collect this
information either by refusing access to the information or by disabling your Location
setting on your device. However, if you choose to opt out, you may not be able to use
certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply with law. We may also
process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you
interact with our Services, including:
■ To facilitate account creation and authentication and otherwise manage user
accounts. We may process your information so you can create and log in to your
account, as well as keep your account in working order.
■ To deliver and facilitate delivery of services to the user. We may process your
information to provide you with the requested service.
■ To respond to user inquiries/offer support to users. We may process your information
to respond to your inquiries and solve any potential issues you might have with the
requested service.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?
In Short: We may share information in specific situations described in this section and/or with
the following third parties.
We may need to share your personal information in the following situations:
■ Business Transfers. We may share or transfer your information in connection with, or
during negotiations of, any merger, sale of company assets, financing, or acquisition of all
or a portion of our business to another company.
■ When we use Google Maps Platform APIs. We may share your information with certain
Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses
GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20
meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak,
like indoors. This data helps Google Maps provide directions, but it is not always perfectly
precise. We obtain and store on your device ("cache") your location. You may revoke
your consent anytime by contacting us at the contact details provided at the end of this
document.
4. DO WE USE COOKIES AND OTHER TRACKING
TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your
information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather
information when you interact with our Services. Some online tracking technologies help us
maintain the security of our Services and your account, prevent crashes, fix bugs, save your
preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our
Services for analytics and advertising, including to help manage and display advertisements, to
tailor advertisements to your interests, or to send abandoned shopping cart reminders
(depending on your communication preferences). The third parties and service providers use
their technology to provide advertising about products and services tailored to your interests
which may appear either on our Services or on other websites.
Specific information about how we use such technologies and how you can refuse certain
cookies is set out in our Cookie Notice.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the
Services. The Google Analytics Advertising Features that we may use include: Google Analytics
Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across
the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics
Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means
include http://optout.networkadvertising.org/ and
http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices
of Google, please visit the Google Privacy & Terms page.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in
this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out
in this Privacy Notice, unless a longer retention period is required or permitted by law (such as
tax, accounting, or other legal requirements). No purpose in this notice will require us keeping
your personal information for longer than the period of time in which users have an account with
us.
When we have no ongoing legitimate business need to process your personal information, we
will either delete or anonymize such information, or, if this is not possible (for example, because
your personal information has been stored in backup archives), then we will securely store your
personal information and isolate it from any further processing until deletion is possible.
6. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do
we knowingly sell such personal information. By using the Services, you represent that you are at
least 18 or that you are the parent or guardian of such a minor and consent to such minor
dependent’s use of the Services. If we learn that personal information from users less than 18
years of age has been collected, we will deactivate the account and take reasonable measures
to promptly delete such data from our records. If you become aware of any data we may have
collected from children under age 18, please contact us at kayohomecare@gmail.com.
7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time, depending on your
country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal
information, which may be express and/or implied consent depending on the applicable law, you
have the right to withdraw your consent at any time. You can withdraw your consent at any time
by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT
US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its
withdrawal nor, when applicable law allows, will it affect the processing of your personal
information conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or
terminate your account, you can:
■ Log in to your account settings and update your user account.
■ Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and
information from our active databases. However, we may retain some information in our files to
prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms
and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If
you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.
If you choose to remove cookies or reject cookies, this could affect certain features or services of
our Services.
If you have questions or comments about your privacy rights, you may email us at
kayohomecare@gmail.com.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a
Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to
have data about your online browsing activities monitored and collected. At this stage, no uniform
technology standard for recognizing and implementing DNT signals has been finalized. As such,
we do not currently respond to DNT browser signals or any other mechanism that automatically
communicates your choice not to be tracked online. If a standard for online tracking is adopted
that we must follow in the future, we will inform you about that practice in a revised version of this
Privacy Notice.
9. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an
updated "Revised" date at the top of this Privacy Notice. If we make material changes to this
Privacy Notice, we may notify you either by prominently posting a notice of such changes or by
directly sending you a notification. We encourage you to review this Privacy Notice frequently to
be informed of how we are protecting your information.
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at
kayohomecare@gmail.com or contact us by post at:
KAYO HOMECARE (OPC) PRIVATE LIMITED
Line no 05 upper nathanpur ring road
Dehradun, Uttarakhand 248005
India
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE
COLLECT FROM YOU?
You have the right to request access to the personal information we collect from you, details
about how we have processed it, correct inaccuracies, or delete your personal information. You
may also have the right to withdraw your consent to our processing of your personal information.
These rights may be limited in some circumstances by applicable law. To request to review,
update, or delete your personal information, please fill out and submit a data subject access
request.